Construction Building Sector Quality Certificate
Quality appears in different dimensions in the construction industry. Especially the end product building quality can be mentioned, as well as the quality of the building formation process. The construction industry actually offers a service as well as creating a product. In other words, the Construction Building Sector Quality Certificate is seen as a sectoral standard created with the ISO 9001 quality management system standard infrastructure that tries to meet the needs of the BCP 2000 certificate.
World construction industry quality practices started in the 1970s, but many different problems were encountered such as product characteristics, production process, workforce, organizational differentiation, lack of customer identification and climatic effects. In our country, quality studies in the construction sector started in the 1990s with the increasing competition and especially the sensitivity of companies operating abroad has been more in this regard. In general, it is seen that the construction sector practices in our country are limited to obtain an ISO 9001-style certificate in terms of firm prestige and remain at the level of education given to senior management.
Construction Sector Quality Certificate Principles
There are 8 basic principles in the functioning of the construction sector quality certificate. Studies are carried out within the framework of these principles and the standard is provided. These principles are;
• Performance; Being suitable for the function of the building is among the important requirements expected to meet customer expectations. It is necessary to meet the expectations in line with the human needs and to meet the quality conditions of the building.
• Specifications; structural and technical features affect building quality. The compatibility of the technique chosen for building construction and the materials to be used are among the points that affect the building quality.
• Reliability; It is an important issue that the products give confidence to the other party that they will provide what is expected. Priority trust is the assurance that the building can survive for a certain period of time and fulfill its functions without any problems. Apart from the usability of the building, it is important that factors such as its strength, material strength, and not unhealthy give confidence.
• Eligibility; In terms of design, construction technique, usability, material, style and other aesthetic features, it is necessary to meet customer expectations and to comply with environmental features. First of all, meeting customer expectations and proper design is very important in this principle.
• Durability; building durability is the most important element for the concept of quality. The whole building, the materials used and other details must be able to be preserved in the long term as on the first day.
• Serviceability; It is the existence of the features required to solve the problems that may occur during the use of the building. As an example, it is important for the principle of serviceability to have easy access to the roof and the necessary space for repair in the problem that occurs on the roof.
• Aesthetics; Another important feature for the building in terms of quality is aesthetics. It is important that the building presented to the user´s taste appeals to the eye and satisfies visual tastes. For this, design, materials used and their compatibility are important points.
• Perceived Quality; building quality is seen as a degree of satisfaction for the customer. Although it is a relative concept, the reason for this is that people´s feelings of value differ from each other.
How is the Construction Building Sector Quality Certificate Applied?
The construction sector quality certificate is a form of management that can be continuously developed with the participation of everyone involved in the product or service quality organization. Quality management in the construction industry can be applied at project and firm levels. The fact that companies carry out more than one project at the same time shows certain characteristics that appear in other sectors as well. Construction sector quality management implementation steps are as follows;
• Having awareness of the need for improvement,
• Quality policy determination,
• Determining customer expectations,
• Establishing a quality organization,
• Evaluating employee views and establishing a corporate culture,
Quality participation of suppliers,
• Quality celebrations,
• Performance measurement of quality management,
• Continuous improvement of the process
At the end of the 1980s, with its new competition in industry and trade, changes are observed in the concept of quality and the systems of defining the quality management, approaches and determining principles related to this concept. quality management assessment in the construction sector in Turkey, the proposed research models to do the telling findings can be obtained by statistical analysis and is seen as the main factor in the result in the achievement of quality management practices in the construction industry to ensure cultural exchange and the establishment of corporate culture, it is proposed for the study and shaped to test assumptions is aimed. Construction sector quality certificate