ISO 10002 Customer Satisfaction Management System Consultancy
You deal with your customers´ complaints effectively and meet their expectations, you can turn every customer complaint into customer satisfaction. Because every customer complaint is also an opportunity to improve the performance of your business and move it forward. ISO 10002 Certificate is required for every business that wants to achieve and maintain this level of performance.
The standard, published in 2004 with the name "ISO 10002 Quality Management - Customer Satisfaction - Guideline for Handling Customer Complaints in Organizations", is the most advanced international guide for businesses that see customer complaints as an opportunity for improvement. In accordance with the ISO 10002 standard, policies should be determined for the correct management of customer complaints and consistent targets should be set in parallel. At the next stage, it is necessary to establish a detailed customer complaints management process, such as receiving, recording, evaluating, transferring the complaints to the relevant parties, taking the necessary actions by the responsible, documentation of what has been done, and ensuring the effectiveness and continuity of this whole system.
Obtaining ISO 10002 Certificate
The ISO 10002 certification process basically consists of 3 stages:
1. Evaluation of deficiencies
The first stage is based on a review of your business´s customer relations department. This stage helps to identify the processes that need to be developed under the criteria and saves you time before the actual evaluation. At this stage, the support you will receive from a specialist consultancy company will accelerate your ISO 10002 process and reduce your operational expenses.
2. Official evaluation
The formal evaluation phase is also divided into two parts. In the first part, it is determined how prepared your company is and how well it complies with ISO 10002 standards, and it is evaluated in company with your consultancy company, and the details of the findings are shared with you. Thanks to this step, if you have any shortcomings, it is possible to correct them before the comprehensive official control. If all the deficiencies are corrected, the official control process is started. At this stage, all criteria are fully evaluated within the scope of ISO 10002.
3. ISO 10002 certification and beyond
When you pass the comprehensive official evaluation, your business will receive the ISO 10002 certificate, which is valid for 3 years. Your customer manager, who is specially assigned to your business, keeps in touch with you during this process, and contributes to both keeping your system in compliance with the standards and improving it with regular visits.
ISO 10002 certification is not yet accredited in Turkey. In order to obtain it for the application and certification process, you need to contact the reference specialist consultancy company from Turkey. You can reach Aşan Danışmanlık at any time to get all the details of the ISO 10002 certification process and consultancy services.
What is ISO 10002 Customer Satisfaction Management System?
The expectations of your customers from you and your services are constantly growing. Your company´s competitors also try to improve themselves to meet similar expectations, but why should you lag behind?
ISO 10002 Customer Satisfaction Management System is the international quality standard that will guide you in dealing with customer complaints. ISO 10002 also helps you identify what issues your company lags behind and, in a sense, "dry up" the sources of the problems that cause complaints. It guarantees customer satisfaction by providing you with effective and efficient methods to guide you.
What Does ISO 10002 Certificate Bring to Your Business?
- You can quickly identify customer complaints.
- Customer-oriented approaches help you find solutions to more complaints and increase customer satisfaction.
- You train employees on new, effective and efficient customer service techniques.
- Gradually improves the process of dealing with complaints.
- You strengthen the image of your business.
- You can quickly identify the points that cause the complaint.
Integration of ISO 10002 with ISO 9001
ISO 10002 is a standard compatible with ISO 9001. ISO 10002 certificate can be applied in your business alone or integrated with the ISO 9001 system. If the business carries out the customer complaints management process effectively, you can enter the ISO 10002 assessment together with the ISO 9001 assessment and perform simultaneous certification.
ISO 10002 Certificate Consulting: Customer Focus
The customer-oriented approach is one of the most important management principles that form the basis of customer relations standards. Customer focus begins with determining standard methods that will enable us to understand what customer expectations and requests are and to obtain this information in the most effective way.
Subsequently, we have established an infrastructure that will enable us to meet the demands and expectations of our customers at the desired quality level, and we have the necessary resources for this. You have to separate the wires. Finally, it comes down to seeing, about, and evaluating people´s perceptions of how we can be sure that our cooperation and exchange will continue. For that too, estimating health points.
ISO 10002 Consulting for SMEs
It is important for SMEs to fully deal with customer complaints. In other words, the ISO 10002 audit audit system can benefit the business. Regardless of the size of your business, you love to deal with customer follow-ups, and it is critical that you comply with your high priority to pay more attention.
Why Akan Consulting for ISO 10002 Certificate Consulting?
As Aşan Consulting, all expert support services that your company will need in ISO2 document consultancy are the only elder. The drawing for the year 2007 is the quality of the ISO 10002 orientation consultancy service during the year in the school for education in 4000 of many many different drawings.
On the way to branding and institutionalization regarding customer-oriented training in accordance with the Age, Aşan is on the way to appropriate branding and institutionalization for all auditing, consultancy training and certification services on Occupational Health and Safety, Aşan audit for consultancy training and certification services. Get your special offers from our experts first.