ISO 15838 Call Center Management System Consulting Service

ISO 18295 has been developed for organizations that want to establish, maintain and improve a call center or customer contact center management system. ISO 18295-1 describes the general requirements for call centers, while ISO 18295-2 contains requirements for customers using the services of customer contact centers. Companies that want to establish a call center management system should have information about the contents of these standards and learn the certification process in all its lines. The most practical and easiest way to do this is to have expertise in the field; receives support from a consultancy firm that provides quality and reliable service. Thanks to its knowledge and experience, Aşan Danışmanlık has enabled many organizations to establish a call center management system and obtain ISO 18295 Certificate. Aşan Danışmanlık, which guides companies throughout the installation, commissioning, certification application and certification process of the system,
It professionally meets your needs for ISO 18295 Certificate. For more detailed information on ISO 18925 standards and the certification process, you can contact Aşan Danışmanlık.

ISO 18925 Customer Contact Center Management System Scope

The first part of the ISO 18295 standard describes customer relationship requirements. Topics such as handling complaints, communicating information to customers with correct procedures, monitoring customer experience, etc. are explained. In addition, the concept of customer-oriented leadership is introduced. It contains information on how to ensure employee satisfaction and loyalty to the company. The standard also describes the requirements for how to create and use human resources. It conveys important information to organizations on operational issues, particularly customer-related processes and workforce planning. It explains what kind of infrastructure will be established on issues such as customer data, continuity of call center service, working environment, etc.

The ISO 18295-2 standard describes international requirements for organizations providing customer contact center services. It covers issues such as identifying customer needs, customer data, business ethics, creating a customer experience strategy, customer communication policy, etc. It details how the relationship between the call center and the customer should be. Roles and responsibilities in the call center; it also describes the requirements that must be met in matters such as transmitting information to the call center and customer feedback.

For more detailed information about the ISO 18295 standard, you can contact Aşan Danışmanlık. Aşan Danışmanlık will guide you in all matters such as meeting the requirements in the standards, verifying compliance with the standard and obtaining the ISO 18295 call center management system certificate.

ISO 18295 Consulting Service Scope

Organizations that want to establish and document a customer contact center have different capabilities, opportunities and corporate risks. In this context, the processes of companies such as system establishment, verification, audit and certification are different from each other. Aşan Danışmanlık, within the scope of ISO 18295 consultancy service, primarily conducts due diligence and gap analysis studies for organizations. As a result of this study, it is revealed what kind of deficiencies organizations have in terms of call center management system installation and certification. A comprehensive certification plan is then created, including the completion of these deficiencies. This plan includes trainings, determination of organizational roles, system setup, trial studies, certification application, preparation for audits, corrective and preventive action.

Aşan Danışmanlık also applies advanced modern methods and techniques that ISO has applied for all other management systems to the customer contact center management system. Aşan Consulting, which provides a quality and professional consultancy service throughout the certification process, also assists companies in closing nonconformities and continuous improvement steps after certification audits. Regardless of the sector or size, every business using these systems can contact Aşan Danışmanlık and initiate the certification process quickly and easily.

Advantages of ISO 18295 Call Center Management System Certificate

Some of the advantages to be gained by companies that establish and certify their customer contact center management system are as follows:

* With an advanced customer experience strategy, healthier and more sustainable customer relationships are established.
* Customer complaints, suggestions, opinions and feedback can be handled more consistently and transparently.
* Customers´ trust and loyalty to the brand increases.