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ISO 15838 Call Center Management System Consulting Service

ISO 15838 Call Center Management System Consulting Service

Today, many of the commercial or non-profit public and private sector organizations use the call center system to better manage their customer relations and communication with other institutions. Through these centers, it becomes possible to reach new customers, receive existing customer complaints, opinions and suggestions, and perform many transactions over the phone. Today, almost every large or small organization, especially corporate companies, has a call center.
ISO 15838 Call Center Management System is a standard created for organizations that have a call center and want to make the services provided by this center higher quality and sustainable. In this context, organizations that want to obtain ISO 15838 certificate follow the certification process by obtaining ISO 15838 Call Center Management System Consultancy Service. The relevant consultancy firm provides support for the establishment of this system within the company, its activation, the preparation of the necessary documents and many more.

ISO 15838 Call Center Management System Consulting Service Scope

In order to obtain the ISO 15838 certificate, it is of great importance to receive consultancy services. Because, companies that provide ISO 15838 Call Center Management System Consultancy Services draw a roadmap for the organizations that will apply for the document, and carry out many studies on behalf of the organization. In this context, we can list the works carried out within the framework of ISO 15838 Call Center Management System Consultancy Service as follows:

• Persons responsible for managing the call center are determined and a teamwork is planned.
• Studies are carried out to determine which subjects and processes ISO 15838 covers.
• The most important part of ISO 15838 Call Center Management System Consultancy Service is training. Trainings are given to the team that evaluates the complaints, opinions and suggestions from the customers in the background, especially the call center employees.
• Documentation is critical in all ISO standards. For this reason, necessary documentation is prepared for all of the work carried out within the scope of ISO 15838 Call Center Management System Consultancy Service.
• An effective quality policy is established in line with the purposes of ISO 15838. It is of great importance that this policy is determined not only with the senior management but also with the participation of the employees.
• With ISO 15838 Call Center Management System Consultancy Service, organizations have a comprehensive handbook that requires expertise and experience to prepare. This handbook contains information about all persons and processes that have a direct or indirect impact on the call center operations.
• Organizations that receive ISO 15838 Call Center Management System Consulting Service have the chance to learn how to conduct internal audits related to this system.
• After all the steps are completed, a document application is made to an accredited certification body. The consultancy firm provides support throughout the application, audit and certification process.

Benefits of ISO 15838 Call Center Management System

The ISO 15838 standard provides many benefits for both businesses and customers. In addition, certified businesses set an example for other organizations in the sector that provide call center services. This increases competition and ensures the emergence of better quality services. We can list the advantages obtained by the organizations integrated into this system by obtaining ISO 15838 Call Center Management System Consultancy Service as follows:


• The basis for a more controlled and quality communication with customers is established.
• Retrospective checks can be made regarding the services provided in the call centers.
• By using these centers more effectively, time and money are saved.
• It gives organizations the ability to produce quick solutions.
• Increases the awareness, motivation and development of call center employees.
• Customer satisfaction increases visibly. Businesses can develop the right strategies to acquire new customers while retaining their existing customers.
• The rights of customers who receive call center service are protected.
• With the ISO 15838 Call Center Management System Consultancy Service and the certificate obtained at the end of the process, businesses become more conscious and sensitive about continuous improvement.
• People undoubtedly prefer to turn to companies that are more relevant to them and feel more valuable while receiving services. For this reason, businesses that have ISO 15838 certification and apply all the requirements of this system can be more prestigious in the eyes of their customers and increase their brand value.

Clauses of ISO 15838 Call Center Management System Standard

In the standard, all the details a business needs to provide an effective call center service. they are in places. ISO 15838 Call Center Management System Consulting companies have the necessary experience about all the details of the standard equipment. We can officially picture ISO 15838:


• Login
• Scope
• Reference Documents
• Terms and Definitions

4. Management Strategy and Policy
5. Contact Center Representative
6. Infrastructure
7. Processes
8. Customer Satisfaction
9. Social responsibility


As a reliable guide, Aşan Danışmanlık dimension will draw the most accurate roadmap you need to follow.

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