ISO 20000 Information Technology Service Management System

Things that need ISO 20000 Information Management System as it goes through workday technology control, becomes Information Technologies and becomes IT related. ISO 20000 is a globally recognized standard that defines international best practices for information technology service management. It helps organizations evaluate how effectively they deliver managed services, measure service levels, and evaluate their performance. Thanks to the ISO 20000 Information Technologies Service Management System, organizations can determine whether their services are met by the other side and learn which areas they need to improve. Companies that obtain ISO 20000 certificate from accredited certification bodies by meeting the requirements of the standard can independently verify their service quality. The ISO 20000 Certificate shows that the organization is committed to providing high quality service to existing and potential customers.

Organizations that want to obtain ISO 20000 Certificate should follow the Plan-Apply-Check-Act cycle, as in other management system standards, while establishing this system within their own structure. We can summarize this process as follows:

Plan
o Determining the scope of service management
o Define IT service management objectives
o Creating the necessary processes
o Define organizational roles and responsibilities
o Prepare resources and timelines
o Developing processes to manage risks
o Developing methods to manage, control and improve service quality

Apply
o Managing the budget and resources
o Identifying responsible personnel, training them and motivating them
o Creating documentation for various processes and following plans, policies and procedures
o Minimizing risks related to risk management and service management

Check it
o Measuring and reviewing whether service management objectives are achieved
o Periodically review the management plan
o Determine whether the service management system complies with ISO 20000
o Creating an audit program

Take precaution
o Determining actions to increase continuous improvement and service management system effectiveness
o Publish a policy with a clear definition of roles and responsibilities to improve service activities
o Creating a service improvement plan
o Eliminate nonconformities

Organizations must follow these steps to obtain ISO 20000 Certificate, create a service management system and apply for certification to accredited certification bodies. Then the independent auditors visit the business and perform the certification after seeing that the ISO 20000 requirements are met.

Organizations that want to have ISO 20000 Information Technologies Service Management System Certificate can get information and support from Aşan Danışmanlık. Aşan Danışmanlık professionally plans the ISO 20000 certification process from start to finish and assists organizations in every step of the process.